Technical Support

What should I do if I can't connect my MetaMask wallet?

Open the MetaMask app, go to the "Security & Privacy" settings, manage connections, and disconnect app.renewlabs.io. Then try reconnecting.

What should I do if the app frequently crashes or has errors?

Update the app to the latest version, clear the cache, and try again. If the problem persists, contact our customer support team.

Is there a fee for converting points?

Yes, a 1.5% fee is deducted when you convert points.

Can blockchain network issues delay point conversions?

Yes, point conversions can be delayed due to blockchain network conditions. Please be patient if this occurs.

What should I do if I can't see my RENEW tokens after conversion?

Ensure you have added the RENEW token to your MetaMask wallet.

What should I do if I have trouble logging into the app?

Check your internet connection, restart the app, or reinstall it and try again.

How can I check the current value of RENEW tokens?

The value of RENEW tokens can be checked on various cryptocurrency exchanges.

How does the app protect my personal information?

RenewTok uses the latest security technologies to protect user data, which is encrypted and securely stored.

How can I check the status of my point conversion?

You can check the status in the "Transaction History" after conversion. A new transaction record will be generated once the conversion is complete.

Can I use other blockchain networks?

Currently, RENEW is an ERC-20 token on the Polygon network. Multi-chain and bridge functionalities will be announced in future updates.